Shipping & Return Policy
At MADAD 365, we are committed to delivering
your Emergency QR products and related services quickly,
securely, and efficiently. Please read our Shipping &
Return Policy carefully before placing an order.
1. Order Processing
Orders are processed only after successful payment
confirmation. Most orders are processed within
1–3 business days, excluding Sundays and
public holidays.
2. Shipping
- We ship orders across India through trusted courier partners.
- Shipping timelines may vary depending on your location.
- You will receive shipment updates once your order has been dispatched.
- Delivery delays caused by weather, courier issues, or unforeseen events are beyond our control.
3. Delivery Time
Estimated delivery time is generally between
3–10 business days, depending on the
destination and courier service availability.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during
checkout before payment. Promotional offers may include free
shipping for eligible orders.
5. Order Tracking
Once your order is shipped, tracking details will be shared
through SMS, email, or your MADAD 365 account (where
applicable).
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product,
please contact our customer support within
48 hours of delivery with photographs of the
package and product. We will investigate and provide an
appropriate resolution.
7. Return Policy
- Returns are accepted only for damaged, defective, or incorrect items.
- Products must be unused and returned in their original packaging.
- Proof of purchase is required for all return requests.
8. Non-Returnable Items
The following items are generally not eligible for return:
- Activated or registered QR products.
- Customized or personalized products.
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
9. Cancellation Policy
Orders may be cancelled before they are shipped. Once an
order has been dispatched, cancellation requests may not be
accepted.
10. Refund Policy
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the error is on our part.
11. Failed Deliveries
If delivery fails due to an incorrect address, unavailable
recipient, or refusal to accept the shipment, additional
shipping charges may apply for re-delivery.
12. Contact Us
For any shipping, return, or refund-related queries, please
contact our support team.
- MADAD 365
- Email: info@madad365.com
- Phone: +91 93130 82344
- Website: www.madad365.com